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  • Read: Delaware North CEO Charlie Jacobs named Governor of Boston Bruins

    Delaware North CEO Charlie Jacobs named Governor of Boston Bruins

    VOL 27 ISSUE 43, November 2, 2026 Delaware North Chairman Jeremy M. Jacobs, owner of the NHL’s Boston Bruins, on Oct. 28 announced that Delaware North CEO and Boston Bruins CEO Charlie Jacobs will succeed him as the team’s governor and will represent the club on the NHL’s Board of Governors, effective immediately.  “I’m incredibly […]
  • Read: Behind the win: How Delaware North built its relationship with the Royals

    Behind the win: How Delaware North built its relationship with the Royals

    VOL 27 ISSUE 43, November 2, 2026 The Kansas City Royals and Delaware North Sportservice last week announced a partnership that will commence in 2028 – with Sportservice taking over as the food and beverage partner at Kauffman Stadium, the Royals’ current home. Sportservice will transition into the Royals’ future home, which is slated to […]
  • Read: Halloween spirit on the menu across Delaware North

    Halloween spirit on the menu across Delaware North

    VOL 27 ISSUE 43, November 2, 2026 Halloween spirit was on full display across Delaware North, as teams at Patina Group, Sportservice and Gaming locations served up festive sips and bites for guests to enjoy. From creative cocktails and fall flavors to playful dishes and desserts, culinary teams across the company embraced the season with […]
  • Read: Coming soon: global rewards and recognition program

    Coming soon: global rewards and recognition program

    A new rewards and recognition experience is launching in January 2027.
  • Read: Experts shine light on sophisticated, AI-powered cyber threats 

    Experts shine light on sophisticated, AI-powered cyber threats 

    Cyber criminals have found the most consistent way to gain access to a company’s resources, data and financials is by targeting their employees. That message and how Delaware North and its team members can spot, avoid and report sophisticated cyber-attacks were highlighted in a Social Engineering Awareness presentation on Tuesday, Oct. 6 at Delaware North’s corporate headquarters in Buffalo. 
  • Read: Delaware North corporate leaders enhance learning experience for MBA students 

    Delaware North corporate leaders enhance learning experience for MBA students 

    For the past several years, Delaware North has served as a Corporate Champion for the University at Buffalo Jacobs School of Management, a program that connects top organizations in Buffalo and Rochester with first-semester MBA students to help strengthen their professional networks and expose them to real-world business environment.
  • Read: Bringing new brands to life through team member training

    Bringing new brands to life through team member training

    VOL 27 ISSUE 39, Oct. 5, 2026 Main caption: Team members received service standards cards, shown above, as part of their thorough training sessions prior to the Waybound brand launch over the summer. This year Delaware North’s Gaming and Parks and Resorts divisions each launched new brands: Ember Entertainment and Waybound, respectively. Ember Entertainment debuted […]
  • Read: Delaware North Chairman Jeremy Jacobs steps down as NHL Board of Governors chairman after nearly 20 years 

    Delaware North Chairman Jeremy Jacobs steps down as NHL Board of Governors chairman after nearly 20 years 

    VOL 27 ISSUE 38, September 28, 2026 Nearly 20 years after beginning his tenure as the chairman of the National Hockey League (NHL) Board of Governors, Delaware North Chairman Jeremy Jacobs, who also owns the Boston Bruins, last week announced he is stepping down from the role. Excerpts from the NHL.com story on the announcement […]
  • Read: Seafood and Sushi Basics Workshop builds skills, connections and culinary creativity 

    Seafood and Sushi Basics Workshop builds skills, connections and culinary creativity 

    Delaware North chefs from across the company earlier this month gathered at Morimoto Asia at Disney Springs in Florida for a multiday Seafood Identification, Fabrication and Sushi Basics workshop.
  • Read: Delaware North makes headlines for streamlining automated tip management

    Delaware North makes headlines for streamlining automated tip management

    VOL 27 ISSUE 36, September 14, 2026 Delaware North has launched TipHaus, an automated tip management platform, at more than 40 locations since March 2025. The rollout is making headlines for successfully transitioning the company’s patchwork of manual, location-by-location tipping processes to a single, automated system handling hundreds of distinct tip-pooling and distribution use cases. […]