Delaware North leaders visited Yellowstone National Park last week for a CEO Town Hall. CEO Town Hall Watch Parties are taking place across the company this week, with a recording to be shared in the Aug. 11 edition of 360 and via email.
Pictured, from left to right, with CEO Lou Jacobs (second from left) and CEO Charlie Jacobs (fourth from right) are Kenny Jones, Yellowstone Vacation Tours guide; Erin Benike, general manager of Yellowstone General Stores; Cait Zulewski, vice president of communications; Ana Rodriguez, executive vice president and chief human resources officer; Scott Socha, group president of Parks and Resorts, Travel and Delaware North Australia; and Derek Zwickey, chief operating officer of Parks and Resorts.
Vice President of Sales Don Foste (left) last month presented at the 2025 Converge Client Summit, presented by IDeaS Revenue Solutions in London. Foste and Patrick Materni, senior engineer at IDeaS, presented to over 300 hospitality professionals in attendance a case study on how Delaware North has employed data and insights to drive sales strategy and revenue growth.
Paseo, Céntrico and Tiendita, operated by Patina Group at Downtown Disney in California, were represented at the “Best of Orange County,” hosted by Orange Coast Magazine on July 24 in Costa Mesa, Calif.
During the event, local foodies sampled bites from popular OC restaurants with Patina Group team members offering bite-sized samples of diner favorites, exciting fans and enticing new diners. Pictured above (left to right) are Santiago Chang, kitchen supervisor; Genio Mostajo, executive chef of Paseo; Rudy Lopez, executive chef of Paseo, Céntrico and Tiendita; and Eric Hutchens, line cook.
Southland Casino Hotel, Delaware North’s superregional casino in West Memphis, Ark., recently celebrated the success of this year’s enterprisewide“Bee the Difference” campaign by acknowledging team members who sold large quantities of the campaign’s signature Bee’s Harvest margarita.
Pictured (at left) is Tamara Bynum, bartender at the Charred Oak Bourbon Bar, who sold 48 margaritas. Pictured at right (from left to right) are bartenders Roan Gardner, who sold 39; Tierra Jones, who sold 68; and Langford (Zack) Hines, who sold 66.
Interns at Delaware North’s corporate headquarters last week visited Niagara Falls State Park, where the company operates food, beverage and retail, as part of a continuation of the summer internship program. National Intern Day is celebrated every year on July 31, a day to recognize the contributions of the company’s interns across operations, including in Sportservice and Parks and Resorts. The company profiled the intern program on social media over the summer, highlighting the leaders who shared insights with the group.
Customer Experience (CX) business partners Lauren Wier (left) and Emma Winstead (right) recently attended a summit and training in Nashville led by Will Guidara (center), an American restaurateur and bestselling author of “Unreasonable Hospitality (The Remarkable Power of Giving People More Than They Expect).”
Guidara focuses on how investing in people and feedback is key to delivering exceptional guest experiences, and he is a producer of the hit FX series “The Bear” that chronicles the journey of a renowned chef revamping his family’s restaurant in Chicago.