Wheeling Island Hotel-Casino-Racetrack Restaurant Supervisor Collette Nicholson (second from right) received a WOW recognition for her quick thinking and action during an emergency situation at the property. In early December, Nicholson recognized that a buffet guest was choking and sprang into action, performing the Heimlich maneuver and successfully dislodging the obstruction.
Wheeling Island’s President and General Manager Kim Florence said, “Collette’s quick action and calm under pressure not only saved a life but also demonstrated the incredible impact our team can have in critical moments.”
Pictured with Nicholson during her recognition (left to right) are Florence; Anthony Graziano, director of food and beverage; Nicholson; and Matthew Engle, buffet sous chef.
The Squire at Grand Canyon, Delaware North’s Holiday Inn Resort in Tusayan, Ariz., last month hosted an event for local school children featuring a very special guest. After arriving by helicopter, Santa and Mrs. Claus spent time with the children at the Squire, where team members provided hot cocoa, cookies and crafts.
The charitable event is an annual tradition that spreads goodwill in the local community and was featured on Arizona Family and Papillon Helicopters’ YouTube page.
Tenaya at Yosemite, Delaware North’s full-service resort in Fish Camp, California, last month held its quarterly recognition event for team members.
The resort recognized third quarter “ALLstars and Hospitality Jedis” with a reception featuring dessert and a cider toast. Pictured above (left to right) are Trisha Abrew, administrative assistant; Angela Radovich, front-office attendant; Chuck Eldred, security officer; Greg Bruner, purchasing manager; Monika London, accounting specialist; Natalie Swem, warehouse supervisor; Brett Archer, general manager; Shanelle McMahon, human resources coordinator; Chris Carlson, site coordinator; and Raul Lopez, IT specialist.
In December, Tenaya housekeeping and human resources team members decorated stockings for onsite employee housing. Pictured in the back row (left to right) are Lester Solars, Pablo Ramirez, Victor Estrada, Luis Lara, Lucy Arevalo and Amado Gonzalez. Pictured in the middle row (left to right) are Shanelle McMahon, Carrie Proctor, Delia Palencia, Doris Chinchilla, Mildred Ovando, Maite Juarez and Nubia Juarez. Pictured in the front row (left to right) are Tre Altmann, Andrea Tuchez and Ana Garcia.
Last month, the leadership team from Tutto Italia, Tutto Gusto and Via Napoli – all operated by Patina Group at Walt Disney World’s EPCOT theme park in Florida – hosted a holiday breakfast for team members, who enjoyed good company, a buffet and festive activities.