VOL 27 ISSUE 18, May 4, 2026
Main caption: Delaware North U.K. at London Stadium recently profiled Charlie Brockwell, head of hospitality, on his approach and mindset to help ensure exceptional events and guests experiences at the venue.
Delaware North U.K. team members play an important role in the guest experience at major events, concerts and matches at top venues across the United Kingdom.
Delaware North’s meetings and events team at London Stadium recently shined a spotlight on Charlie Brockwell, head of hospitality, who shared insights on how his focus and preparation help drive Delaware North U.K.’s hospitality vision forward.
Excerpts from the profile are below. The full article can be viewed on LinkedIn.
As head of hospitality, Charlie Brockwell plays a pivotal role in shaping the guest experience at London Stadium. His work centers on the operational side of our meetings & events program, bringing each event to life through final coordination and on‑the‑day delivery.
What truly defines Charlie’s leadership is the way his team brings unforgettable moments to life. For Charlie, excellence comes down to three fundamentals: planning, preparation and an unwavering customer focus. With large‑scale events often spanning multiple rooms across the stadium and outside, these principles ensure every client enjoys a smooth, passionate and precise experience from start to finish.
One event that stands out in Charlie’s career is the annual Bupa Healthcare Conference, a high attendee, multiroom, three‑day event. It’s a complex event and one he has proudly supported for the past two years, with excitement already building for its return in 2026.
A forward‑thinking mindset is another key part of Charlie’s approach, always seeking ways to enhance our guest experience. Much of this centers on evolving the stadium’s food and beverage offerings, with a commitment to locally sourced, sustainable products and refreshed menus.