Main caption: The Southland Casino Hotel team proudly unveiled the property’s new AAA Four Diamond award at a ceremony on June 17. Pictured at the event are (from left to right) Barry Ealy, West Memphis fire chief; Osi Imomoh, president and general manager; Marco McClendon, mayor of West Memphis; Jason Guidry, assistant general manager; Kyle Winschel, director of marketing; Romaine Scott, director of hotel; and Ginger Lowell, senior director of finance.
WEST MEMPHIS, Ark. – Southland Casino Hotel, on June 17 announced that it has been awarded the prestigious AAA Four Diamond Rating for its luxurious accommodations and amenities.
To earn the designation, Southland had to pass a rigorous evaluation that included unscheduled visits from AAA’s expert inspectors.
“We strive to provide our guests with an exceptional experience featuring best-in-class amenities when they visit Southland,” said Osi Imomoh, president and general manager of Southland Casino Hotel. “We are honored to receive the AAA Four Diamond rating, which is the direct result of our team’s dedication and commitment to excellence each day.”
The prestigious rating was awarded in recognition of Southland’s refined, stylish and upscale physical attributes, an extensive array of amenities and a high degree of hospitality, service and attention to detail.
Southland Casino Hotel is now the first casino in the state, one of four properties in Arkansas and one of nine in the greater Memphis, Tenn., area with the AAA Four Diamond rating.
Delaware North continues to invest in the property, completing a three-year, $320 million expansion in 2022 that transformed the property into a Las Vegas-style destination with 300-room, 20-story hotel and solidified its place as a top superregional casino. Recent additions to the property include a refresh of the fitness center with new floors and additional water stations, upgraded in-room amenities and a remodeled Chairman’s Bar on the main casino floor.
The hotel has consistently delivered excellent hospitality to its guests since the expansion and has received various awards and garnered extensive media coverage, including 17 Casino Player magazine Best of Gaming awards, was voted the best casino in the Memphis, Tenn., region and was featured in Texas Lifestyle Magazine, among other publications.
“I’m so excited to congratulate Southland Casino Hotel on earning the prestigious Four Diamond rating,” said West Memphis Mayor Marco McClendon. “This is a big win for the City of West Memphis.”
About Southland Casino Hotel
Southland Casino Hotel has been a major racing venue for more than 60 years and recently opened its new casino that boasts 2,300 total slot machines, as many as 50 live table games, sports betting, and a new 300-room, 20-story hotel plus a covered parking garage with over 1,400 spaces. Restaurants at Southland include The Kitchens – a unique buffet experience, Ignite Steakhouse, The Fry House, The Grind Coffee Bar, Seasons Cafe and Betly Sports Bar & Grill – while new bars include the Chairman’s Bar, Charred Oak Bourbon Bar and the Ignite Steakhouse Bar.
Southland has long been a pivotal fixture of the West Memphis community, strongly supporting the community with jobs, business stability and economic contributions. It has consistently won awards for its outstanding community service, including millions of dollars donated to neighborhood charities and educational institutions. Southland is owned and operated by Delaware North, a global leader in hospitality and entertainment. SouthlandCasino.com