Heather Jacobs was chief human resources officer for Delaware North in January 2021.
In her role, Jacobs is responsible for the company’s global corporate human resources strategy and function including talent and organization development, compensation and benefits, employee and labor relations and human resources systems and services. She also leads the human resources partnership efforts throughout the company’s global operations.
Jacobs came to Delaware North after an accomplished career of more than 25 years with Four Seasons Hotels and Resorts, where she held a variety of leadership positions in operations and human resources that saw her working across the globe in Europe, the Middle East and North America. Four Seasons Hotels and Resorts has always distinguished itself by delivering the highest levels of personalized service to guests by investing in its culture and being an employer of choice.
For two years, Jacobs served as senior vice president of people and culture for Four Seasons and was based in the company’s global headquarters in Toronto. She led the talent management strategy for 50,000 employees at 115 properties in 45 countries.
Prior to that most recent enterprise role, Jacobs led international human resources for Four Seasons based out of Dubai in the United Arab Emirates, with responsibility for the Europe, Middle East and Africa region and the Asia and Pacific region. Before that Jacobs spent 10 years in increasingly more senior roles in human resources for Four Seasons in Europe and the Middle East while based in Geneva, Switzerland.
Jacobs has been involved in a number of industrywide initiatives, including the Castell project, which aims to advance diversity and inclusivity in the hospitality industry.
She earned her degree in Hotel Administration at Cornell University in Ithaca, N.Y., and is currently a member of the Dean’s Advisory Board for the School of Hotel Administration at Cornell and a past guest lecturer and faculty mentor.