Delaware North on Oct. 28 bid farewell to its global headquarters offices at 40 Fountain Plaza (pictured at right), where the company had been located for more than 15 years, for a move to a sparkling new building at 250 Delaware Avenue in Buffalo, N.Y.
With 40 Fountain Plaza as its home, Delaware North experienced significant growth all around the world – with the addition of several new partners in professional sports, regional gaming destinations, lodging properties and major airport hospitality operations. Here’s a look at the some of the company’s major accomplishments during its time at its most recent headquarters:
1999: After several years in offices at 438 Main St. in Buffalo, Delaware North moves its global headquarters to the new Key Center at 40 Fountain Plaza.
2000: Delaware North reaches $1 billion in annual revenue.
2001: Delaware North purchases Tenaya Lodge near Yosemite National Park, the first of several hotel properties it will add to its burgeoning lodging and resort business.
2001: Delaware North becomes the first U.S. hospitality company to have its environmental management system, GreenPath®, registered to the guidelines put forth by the International Organization for Standardization (ISO 14001).
2003: The company’s subsidiaries are rebranded under the Delaware North Companies umbrella. For example, CA One Services becomes Delaware North Companies Travel Hospitality Services.
2003: At Wheeling Island, W.Va., Delaware North begins a series of major capital investments to transform its racetrack locations into full-fledged regional gaming destinations.
2004: Delaware North begins GuestPath®, its companywide continuous improvement process and customer service excellence platform.
2006: Delaware North re-enters the European market with contracts at Emirates Stadium, home of Arsenal F.C., and the massive new Wembley Stadium in London, which opens in 2007.
2008: Delaware North, through a joint venture, restores and reopens the grand ballroom of The Plaza, the iconic hotel in New York City.
2009: Delaware North acquires five prestigious luxury resorts in Australia, the company’s first foray into lodging outside North America. Among them is Lizard Island, ranked by Travel + Leisure and Conde Nast as one of the top resorts in the world.
2009: Delaware North reaches $2 billion in annual revenue.
2010: Delaware North Sportservice adds two major new venues – MetLife Stadium in East Rutherford, N.J., home of the New York Giants and Jets, and Target Field, home of the Minnesota Twins – beginning an unprecedented period of growth that would see the addition of the Baltimore Orioles, Green Bay Packers, Carolina Panthers, New York Red Bulls and Minnesota Timberwolves as new clients by 2012.
2011: The Boston Bruins win the Stanley Cup, defeating the Vancouver Canucks in seven games. It was the team’s first championship under the ownership of Delaware North Chairman Jeremy Jacobs.
2011: Delaware North acquires Jumer’s Casino & Hotel in Rock Island, Ill.
2012: Delaware North wins a contract to operate restaurants at Hartsfield-Jackson Atlanta International Airport, the busiest airport in the world.
2013: Delaware North Sportservice adds CenturyLink Field, home of the Seattle Seahawks and Seattle Sounders FC.
2013: Delaware North develops and opens the $100 million Space Shuttle Atlantis attraction (pictured at right) for NASA at Kennedy Space Center Visitor Complex. The comprehensive and interactive attraction includes the inspirational spacecraft memorably displayed as if it were flying in space.
2013: Delaware North, in a joint venture with Churchill Downs Inc., opens a new gaming and harness racing venue in southwest Ohio, Miami Valley Gaming.
2014: Delaware North acquires a majority interest in Patina Restaurant Group, a leader in the premium segment of the restaurant and catering industry. Patina operates restaurants and manages catering and food service operations at high-profile cultural and entertainment venues in New York City, California, and Orlando, Fla. Among them: Rockefeller Center®, Lincoln Center, Walt Disney World® and Disneyland®.
2014: Delaware North re-enters the Asian market as the new Singapore Sports Hub opens. Sports Catering Services – a joint venture between Delaware North and Singapore-based culinary leader SATS – begins providing food and beverage services for the state-of-the-art complex’s five venues.
2014: Delaware North reaches $3 billion in annual revenue and also launches a new global brand identity ahead of the company’s 100th anniversary in 2015. The new brand identity further evolves Delaware North into one unified brand with one compelling vision for the company’s future. The forward-thinking and visually inventive logo reflects Delaware North’s focus on innovation and creativity, as well as the company’s passion in delighting its guests and its strong commitment to partnership.
2015: Jeremy Jacobs names his sons – Louis Jacobs, Jeremy Jacobs Jr. and Charlie Jacobs, who have all been serving as principals of the company – as chief executive officers. Jeremy Jacobs remains chairman. Louis Jacobs and Jeremy Jacobs Jr. are named as co-chief executive officers for Delaware North, and Charlie Jacobs becomes chief executive officer for Delaware North’s Boston Holdings, which includes TD Garden, New England Sports Network (NESN), the Boston Bruins and strategic real estate holdings.