The City of Atlanta Department of Aviation on April 23 recognized Delaware North associate Levrah Solomon with a Hartsfield-Jackson Customer Service Recognition Award.
Solomon was recognized for going above and beyond after a recent shift at the 40/40 Club, an offshoot of Jay Z’s sports bar and restaurant that is operated by Delaware North at Hartsfield-Jackson Atlanta International Airport.
“You noticed what appeared to be a lost bag containing several important items. You were able to find ID linking the bag to the guest. You left a message with his secretary and even his pharmacist to attempt to reach him,” said Aviation General Manager Miguel Southwell in a praising letter to Solomon.
After leaving messages with a pair of phone numbers on the missing luggage, Solomon was able to connect with the guest, who acknowledged that he was missing a package that included a variety of important items. On his way to work the next day, Solomon took the package to a FedEx location and shipped it to the guest, along with a detailed list of what he sent.
“Thank you so very much. You saved me a tremendous amount of time, money, energy and grief. No words are necessary when actions like yours speak for themselves. Your professionalism and willingness to assist others epitomize the traits of a customer-focused employee,” the guest said in a follow-up text message to Solomon, who is pictured at right.
In addition to his letter of recognition from Southwell and a Certificate of Accomplishment, Solomon was awarded several gift cards and a month’s worth of VIP parking at the airport.
“The Atlanta team is very proud of Levrah for this achievement and for his dedication to Delaware North and his peers,” said Steven Bass, a regional director of Delaware North’s travel hospitality business.
Delaware North operates several local and national food and beverage outlets at Hartsfield-Jackson Atlanta International Airport. Travelers can try local favorites such as Grindhouse Killer Burgers, Georgia Grown and Yoforia, and a selection of national brands that include Wolfgang Puck Fresh Express, the second-ever Food Network Kitchen and as mentioned above, Jay-Z’s 40/40 Club.