Delaware North was recently named Airport Retailer of the Year and Food & Beverage Retailer of the Year at Adelaide Airport’s annual Retailer of the Year Awards event, which took place at the prestigious Mayfair Hotel in downtown Adelaide, Australia.
Both awards were presented to Delaware North on account of its operation of Coopers Ale House. The awards were accepted by Kieran Fitzpatrick, chief operating officer of Delaware North’s business operations in Australia, and Lucky Logothestis, Delaware North’s general manager at the airport.
“This is a fantastic achievement and a deserved result for the hard work and dedication from the entire team,” Fitzpatrick said. “The Coopers Ale House was refurbished in September 2016 and has since been the go-to place for travelers and guests coming through Adelaide Airport.”
The awards celebrate the contribution that all retailers (food and beverage operators) make at Adelaide Airport. Awards are based on multiple criteria, with a heavy weighting toward customer service — as reviewed by the airport’s internal mystery shopper program, as well as financial performance and overall guest satisfaction standards.
PHOTO CAPTION: Kieran Fitzpatrick (center), COO of Delaware North’s business in Australia, joins members of the company’s leadership team from Adelaide Airport — including General Manager Lucky
Logothestis (second from right, front row) — at Adelaide Airport’s Retailer of the Year Awards.